Terms, Policies and More..

CANCELLATIONS & RESCHEDULING

Your time is valuable, and so is ours.

At Mandelic Medical Aesthetics, we kindly require a minimum of 24 hours’ notice to cancel or reschedule an appointment without penalty.

Appointments cancelled or rescheduled with less than 24 hours’ notice will be subject to a cancellation fee equal to 50% of the scheduled service.

WHY DO WE HAVE THIS POLICY?

When you book an appointment, that time is reserved exclusively for you. It is removed from our availability, meaning another client is unable to book that same time. Much like reserving a hotel room or making a dinner reservation, your appointment represents a commitment of time and resources.

As a service-based business, our time is our livelihood. When an appointment is cancelled at the last minute, we are often unable to fill that opening on such short notice. Once that time has passed, it cannot be recovered.

While we understand that unexpected circumstances arise, repeated last-minute cancellations can have a significant financial impact on a small business.

WHAT ABOUT ILLNESS OR EMERGENCIES?

We recognize that genuine emergencies happen, and we approach these situations with compassion and understanding.

Cancellation fees may be waived for exceptional circumstances, such as a death in the family, an unexpected car accident, or another serious emergency.

Please understand that illness, including colds and flu, do not exempt an appointment from our cancellation policy. Although we absolutely encourage clients to stay home when they are unwell, the financial impact of waiving cancellation fees for every illness-related absence or cancellation would be substantial, particularly during cold and flu season. As a small business, absorbing these losses on a regular basis is simply not sustainable.

A POLICY BUILT ON RESPECT, NOT PUNISHMENT

Our cancellation policy is not intended to penalize our clients. It exists to protect the time, income, and livelihood of the dedicated professionals who provide your services. Behind every appointment is a service provider who has set aside their time, prepared for your visit, and relies on their scheduled appointments to earn a living.

Healthy boundaries allow small businesses like ours to remain sustainable, continue growing, and provide the exceptional care and experience our clients deserve. We are incredibly grateful for the clients who respect our time, honour their appointments, and understand the importance of this policy.

NO-SHOW POLICY

Failure to attend a scheduled appointment without prior notice or communication will be considered a no-show and will result in a fee equal to 50% of the scheduled service cost.

Clients who miss an appointment without notice will be required to pay the outstanding no-show fee in full before any future appointments can be booked. Additionally, a valid credit card must be kept on file for all future reservations.

No future appointments will be accepted until all outstanding fees have been paid in full.

No-shows directly impact our service providers' livelihoods and prevent other clients from accessing those reserved appointment times. This policy is in place to protect our team's time, ensure fairness, and maintain the sustainability of our small business.

LATE ARRIVALS

If you are more than 15 minutes late for your appointment, this may result in a shortened service or an appointment cancellation all together. If you show up late and we no longer have enough time to perform the scheduled service, 50% of the service fee is required to be paid.

Please note, gift cards CANNOT be used to pay late fees or no shows fees. These can be paid for by debit, credit and cash only.

RETURNS

All items sold are final sale. In the case that something is defective, we will provide a new item at no cost. In the event that an allergic reaction occurs, we will provide an alternative product / exchange. No refunds will be given at any time. All discounted / clearance items are final sale. No exchanges will be provided on clearance items.

CHILDREN

We do not allow infants, toddlers, or children to accompany you to any spa appointments. If you show up and a child is present, you will be required to rebook. We do not service any children under the age of 8. You must be 8 and up to book an appointment. If you are 18 and under, parental consent is required for all appointments.

LOYALTY CARDS

Please note loyalty cards must be present at the time of your appointment in order to receive the signature.

They must be present at the time of checkout to receive your discount of 50% off the service.

Only full priced services are applicable to the loyalty cards for a signature. Discounted or promotional services do not count towards your loyalty card redemption.

Prior to your appointment…

  • Please be patient when waiting for a reply as we could be servicing another client at the time and refrain from sending multiple messages over numerous platforms. We will get back to you as soon as possible!

  • You will receive both an email and text confirmation 24 hours prior to your appointment as a reminder of your upcoming booking.

  • If you wish to change your appointment, you can do so via the email confirmation you receive or email us directly at info@mandelicmedicalaesthetics.com.

  • Online booking is available! Click here

  • Forms of payment accepted include cash, debit and credit. E-transfers are not accepted. We also have financing available here!

  • Make sure you have read and acknowledge all of our policies. All online consent forms must be filled out prior to your appointment.

  • Make sure you have followed all pre appointment instructions for your appointment.

  • There is lots of free road parking all around the building.

  • Please have a seat in the front lobby. We will grab you when we are ready for your scheduled appointment.

After your appointment…

  • Rebook before you go! We are growing increasingly busier and busier so be sure to book your next appointment before you leave!

  • Share to social media and tag us! Google reviews are always appreciated.

  • If you are unhappy, unsatisfied or have any questions about a service or product, please reach out to me directly: info@mandelicmedicalaesthetics.com

  • All services and products are non refundable. Please refer to policies.

  • Please make sure to follow all after care instructions given to you post treatment.